Delivery
Everything we sell is digital or a service. Nothing ships — here is how and when it reaches you.
Everything we sell is digital or a professional service. We supply no physical goods and operate no delivery or courier service. There is no shipping charge, no stock, no tracking number and nothing to sign for.
Method
How you receive what you bought
- Digital files — masters, mixes, instrumentals, licences, reports, data — are delivered by download link or file transfer to the email address on the order.
- Subscriptions and memberships are granted as access, to the email address on the order, and run for the term purchased.
- Services — sessions, management, release and brand campaigns — are performed over the window set out in the written agreement, and reported on.
Use an email address you actually read. Delivery is to the address on the order, and we cannot deliver to an address we have not been given.
Turnaround
When it arrives
| What | When |
|---|---|
| Digital files | 3 to 10 business days from the later of cleared payment and our receipt of everything we need from you, unless the written agreement states a different date. |
| Subscription and membership access | Ordinarily within one business day of payment, to the email address on the order. |
| Campaign services | Performed over the window stated in the agreement for that order. |
Where the signed agreement for your order gives a date, that date governs. The clock starts at the later of two things: payment clearing, and us having your material and your brief. If something we need from you is late, the delivery date moves by the same period.
If we are late
What happens when we miss a date
If we cannot deliver by the agreed date we tell you, and we give you a revised date. You may then cancel and receive a full refund of anything paid for the part not delivered. That is your right whatever the reason for the delay, including a delay caused by something outside our control.
Chasing
How to chase a delivery
Email david@visiocorp.co, or call +27 71 548 6226, quoting the order or invoice reference and the email address the order was placed under. We acknowledge within two business days and give you a written position — delivered, in progress with a date, or refundable.
Read with this page: clause 5 of the Terms and Conditions, and the Refund and Cancellation Policy for what you get back and how long it takes.
Market and industry notes from the desk
Written notes on the markets and sectors we work in, free to join. No fixed schedule — it goes out when there is something worth sending.
Opens a pre-addressed email — or write to david@visiocorp.co. Leave any time by replying “stop”. We never sell or share your address.